Philosophy
Our 75 years of history as leaders in border trade are testament to the commitment we have and will continue to have, adapting to new consumer habits and always bringing you the latest trends and products of interest. To have succeeded in adapting over the years puts us in a stronger position to face the future.
Values
The Catalan identity
We define ourselves as a company with Catalan roots, with strong bonds with our region and culture and a keen desire to serve Catalonia and its people.
We champion Catalan as a language of daily use amongst our employees and our internal services. We are aware that being located in a border area also makes the command and use of French and Spanish in all areas of the company essential.
We have always respected the cultural and linguistic reality of our employees, who come from many different countries. We consider this plurality to be a distinguishing and enriching feature of the company.
Teamwork
We are a group of people with complementary skills committed to one common goal: customer satisfaction. Each one of the more than 600 people who work in the Grup plays a key part in fulfilling all the different services offered by Grup Tramuntana.
Close relationship and customer service
We want to understand the needs of our customers first-hand, whilst always being open to improving our services, their quality and how we engage with people.
Our Customer Service Centre has permitted us to discover, in a more direct manner, what we can do to achieve the satisfaction of all those who choose to shop in our establishments.
Social Responsibility
Our company participates and collaborates, primarily, with social, educational and cultural projects that are developed in our municipality and region.