Customer service


The customers are the main player in our activity

Grup Tramuntana wants to achieve the satisfaction of the customers, the real main players in our activity, by offering quality products but, above all, with the best customer service possible.
We resolve your doubts:
  • What are the opening hours of our centers?

    The Supermarkets open from 7.30 AM to 11 PM.

    Marionnaud perfume shops from 9 AM to 7 PM
    and in the months of July and August from 8 AM to 8:30 PM.

    Tramuntana Moda from 9 AM to 7 PM
    during months of July and August from 8 AM to 8:30 PM.

    If you want more detailed information about each center, click here.

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  • What days is it open?

    Our establishments are open throughout the year except for Christmas Day.

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  • Do you wish to receive our Newsletter?

    If you are interested in finding out about the latest news, shopping offers and special benefits, fill in the following form and we will provide all information for free.

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  • What forms of payment are accepted at the establishments of Grup Tramuntana?

    You can pay in cash, or with the main credit or debit cards, (Visa, Mastercard, etc.). Checks are not accepted.

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  • What should I do if I want to work at Grup Tramuntana?

    Tramuntana is experiencing constant growth, for this reason our human resources are our main asset. We continually offer job opportunities in all areas of our business. Send us your curriculum or search for a “job offer” in the section "work with us".

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  • What are the maximum quantities of alcohol and tobacco that I can transport for crossing the border?

    Consult this information by making contact with our Customer Service Department.

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  • What is Tramuntana Moda?

    Tramuntana Moda is the name of the shops selling clothing, complements and accessories from Grup Tramuntana.

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  • What brands can I find?

    Desigual, Mango, Jack&Jones, G-Star, Geox, Replay, Lacoste, Esprit... Are some of the brands that Tramuntana Moda has to offer.

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  • What is the Moda VIP card?

    It is a completely free card with which you will receive a direct discount of 10% on all your fashion purchases. It is not valid for purchases of sale items or promotional items. It is not accepted at the Mango shops of La Jonquera and El Portús.

    How can I get one?
    Request it when you make your next purchase at any of our Tramuntana Moda Stores or, if you prefer, fill out the form with your data and we will send it directly to you at home.

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  • What do I have to do if I have lost the VIP Moda card?

    All you have to do is fill out this form.

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  • Can I shop at Tramuntana Moda from home?

    At present we do not have an on-line store. But you can get in touch with the Customer Service Center, indicating item, reference, size and color. We will verify whether we have this piece in stock and, if we do, we will send it to you by courier, and you will receive it at home in a few days.

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  • What is the return policy at Tramuntana Moda stores?

    -You will have 30 days (from the date of purchase) to exchange the item.
    -You must present the sales receipt, and it is indispensable that the article be properly labeled.
    -You cannot exchange the item if the problem has been caused by improper use or manipulation of the item.
    -There will be no cash refunds. You will receive a coupon for the same amount with a validity of 3 months.

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  • What brands of perfume and cosmetics can I find at Marionnaud perfume shops?

    You will find a wide variety of brands of perfumes, cosmetics and parapharmacy articles. These include:
     
    -Perfume: Dior, Guerlain, Chanel, Azzaro, Armani, Jean Paul Gaultier, Narciso Rodríguez, Rochas.
    -Cosmetics: Biotherm, Clarins, Yves Saint Laurent, Valmont, Jeanne Piaubert.
    -Parapharmacy: Roc, La Roche-Posay, Bioderma, Klorane, Nuxe, Avène, Vichy, Eucerin, Sanoflore.

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  • What is the MARIONNAUD card?

    It is a card that you can use to accumulate points and receive Marionnaud customer loyalty checks with a discount for your purchases. Moreover, you will be notified of all the offers and new trends.

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  • Where can I find a Tramuntana restaurant?

    Tramuntana has three restaurants, two in La Jonquera and one in El Portús. Click here to find out the exact location.

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  • What do Tramuntana Restaurants offer?

    At Tramuntana we prepare our cuisine with seasonal products. You can choose between à la carte, daily special and grill. We also have cafeteria service throughout the day.

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  • How can I find out about the daily special or the à la carte offerings?

    Visit the section RESTAURANTS of the web page and there you can download the specials and the menu in pdf.

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  • At what times can I have lunch or dinner at the Tramuntana restaurants?

    The kitchen is open from 12 noon to 11 PM throughout the week.

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  • Do I need a reservation?

    The restaurants from the Grup Tramuntana have large dining halls where it is easy to get a table without waiting.
    If you need a table for a large group or for a special day, please send an e-mail to service-client@latramuntana.com, indicating the number of guests, the time and the restaurant for which you wish to make the reservation.
    Consult the location of our restaurants here.

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  • What services does Hotel Tramuntana offer?

    - Breakfast service, open buffet (opening hours 7 AM to 11 AM)
    - Dinner service
    - Bar service
    - Reception 24 hours
    - Private, indoor parking
    - Wi-Fi
    - Meeting hall
    - Safe at reception
    - Area/park of children's games
    - Pets accepted
    - Guestrooms adapted for the handicapped

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  • How can I make reservations?

    Enter a reservation here.

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Grup Tramuntana © 2014 Av. Catalunya 4, 17709 El Portús. T. +34 972 55 42 75 | info@latramuntana.com
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